Privacy and cookies policy

This privacy and cookies policy sets out how The Royal Marsden Cancer Charity uses and protects any information that you give The Royal Marsden Cancer Charity when you use this website.

The Royal Marsden Cancer Charity is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

The Royal Marsden Cancer Charity may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 6 August 2013. 

What we collect

Certain forms on this website allow us to collect the following information about you:

  • name
  • contact information, including email address
  • order details and shipping address
  • other information relevant to your reason for contacting us.

In addition to this, we also have a facility to take payments by credit or debit card. Payment transactions are handled by our partner SagePay, a secure payment processing provider. Your credit/debit card and related personal details are collected by SagePay in order to process your payment. More details regarding SagePay’s terms and conditions, and privacy and security policies can be found by visiting the SagePay website

What we do with the information we gather

Any personal information you send to us via this website will be collected and stored, and used only for the purpose for which it was intended. For example, if you purchase goods through this website we will use the information you provide to take your payment and process your order. This involves transferring it safely and securely to Telebank, our fulfilment agency. 

We will not share the information you send to us with anyone else.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies

When you access this website we will place small amounts of information on the device you are using. These small files are known as cookies and they cannot be used to identify you personally.

You can learn more about cookies and how to manage them yourself on this DirectGov page: Internet browser cookies - what they are and how to manage them.

There are two types of cookie on this website: tracking cookies and technical cookies. They will appear to be from the-royal-marsden-cancer-charity.myshopify.com, shop.royalmarsden.org or checkout.shopify.com.

Tracking cookies

Tracking cookies allow us to measure how many people access this website, which pages they visit, how they find the site and other related information. We use this information to maintain and improve the website, for example by ensuring we can cope with the volume of visitors and by making changes to reflects users’ preferences.

The tracking cookies we use are provided by Google Analytics, a web analytics service provided by Google, Inc.

NameContentDescriptionExpires
__utma Randomly generated number Used to determine unique visitors to the website and updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. 2 years from when set / updated
__utmb Randomly generated number Used to establish and continue a user session. It expires when a user pauses on a page for longer than 30 minutes. 30 minutes from when set / updated
__utmc Randomly generated number No longer used by Google Analytics but still present for backwards compatibility purposes. When browser is closed
__utmz Randomly generated number and information on how the site was reached Stores the type of referral used by the visitor to reach the website, whether via a direct method, a link, search or an ad campaign. 6 months from when set / updated

For more information about the cookies set by Google Analytics, please refer to code.google.com.

Technical cookies

This website is run on the popular Shopify platform. These cookies are set by Shopify and are essential for managing aspects of your visit, for example storing the contents of your cart as you move from page to page.

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.

NameContentDescriptionExpires
_session_id Unique token Allows Shopify to store information about your session (referrer, landing page, etc..)  When browser is closed
_shopify_s     1 hour from when set / updated
_shopify_uniq None Counts the number of visits to a store by a single customer 2 years from when set / updated
_shopify_visit None Used by our internal stats tracker to record the number of visits to the shop 1 hour from when set / updated
_shopify_y     17 days from when set / updated
cart Unique token Stores information about the contents of your cart 14 days from when set / updated
_secure_session_id Unique token Stores session information for the checkout process When browser is closed